Refund policy

Returns

You acknowledge that we cannot accept cancellation of your contract to purchase perishable goods in this way because they are by their nature liable to deteriorate or expire rapidly.
We cannot accept returns of tea and coffee or any other food items due to its perishable nature. We do however want you to be happy with your purchase. If you have any issue with your tea and coffee or if there are any errors in your order, please contact us on 01539 324765 / 07798 696962 within one week and we will be happy to help.
For all items such as hardware we will accept returns or exchanges on defective and unused products.
If you made a choice that turns out to be wrong for you on hardware items please contact us with in 28 days by phone or email and we can organise an exchange or credit note.
If we make a mistake and send something you have not ordered (other than agreed alternatives for tea and coffee) we will arrange delivery of the new item and collection of the incorrect item at no cost to you.